Effective Date: 17-Apr-26

At Gadget Pulse Electra, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

1. Return Window

You may request a return within 14 days after your order is delivered.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused
• Be in its original condition
• Be returned in the original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery
• Items returned without original components where applicable
• Any item marked as non-returnable or final sale

4. Return Request Process

To request a return, please contact us within 14 days of delivery using the details below:

Email: support@gadgetpulselectra.com
WhatsApp: +258 868974309

Please include your order number and the reason for the return in your message.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

6. Shipping Costs

Original shipping charges are non-refundable unless the return is due to a damaged item, defective item, or an error on our part.

Customers may be responsible for return shipping costs unless otherwise agreed.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We will review the issue and work with you on a suitable resolution.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@gadgetpulselectra.com
WhatsApp: +258 868974309
Location: Online business based in Maputo, Mozambique
Response time: Within 24 hours on business days